Field Service Technician
The Field Service Technician is part of the after-sales support team.
Tipo: Oferta de empleo
Puesto: Service Technician
País: USA
Centro: MTorres América
PRIMARY RESPONSIBILITIES
- Complete programming to implement solutions, calibration and adjustment process tasks
- Coordinates and interfaces directly with customers, suppliers, and other entities to ensure that all customer requirements, goals and objectives are fully understood and communicated to senior management
- Complete customer final acceptance under the Service Manager’s supervision according to the acceptance protocol I
- Identify and apply technical solutions to problems or incidents arising during the after sales services or commissioning process in order to guarantee performance and communication
- Communicates pertinent project data and information to project coordinator; schedules, work order numbers, notification of milestones, and/or final completion, data transfer, and other customer commitments
- Develop the technical contents necessary for manuals including control-operation, trouble-shooting, preventive and corrective maintenance. Carry out final customer training for the correct machine operation and the adequate use of manuals
- Practices thorough records-keeping and actively maintains project notebooks
- Comply with company policies and meet performance expectations established by your supervisor
REQUIREMENTS (Knowledge, Skills, and Abilities)
- At least 5 years of experience in similar positions, preferably commissioning and services 5-axis machines used for the aeronautics industry
- Understanding of electrical and pneumatic schematics and mechanical drawings
- Technical Software: PLC/CNC experience, SIEMENS and FANUC preferred
- CNC Software: Siemens Sinumerik – Sinumerik Operate
- CNC Software: troubleshooting alarms; know how to trace alarms to find root cause
- PLC Software: Siemens TIA Portal V15
- PLC Software: troubleshooting alarms; know how to trace alarms to find root cause
- HMI Software: ability to work with data base, SQL Server Management Studio
- Ability to replace plug and play modules
- Ability to perform disassembly, replacement and adjustment of mechanical components
EDUCATION / EXPERIENCE
- High School diploma/GED required; Associates degree or technical certification in related field or higher preferred / Computer Science, Mechatronics or Automation Engineering Bachelor Degree
- Ability to lawfully enter and operate a motor vehicle in Canada
- Ability to occasionally travel internationally
- Work experience directly related to the troubleshooting, repair and programming of PLCs (Siemens, Omron, FANUC), CNC machines (Siemens, FANUC), and other automation equipment (drivers, sensors, pneumatic and hydraulic components)
- Fluency in the Spanish language preferred but not required
WORKING CONDITIONS/comments
- Frequency of travel: Travels aren’t contemplated for this position. However, circumstances may change. Travel conditions if required: The company arranges travel (flights, rental cars and hotels). Transport to the airport is usually done via Ube (the technician manages it and includes this info in the expense report for reimbursement). Technicians receive a per diem of $85/day to cover meal expenses during the day.
- Working hours:
- Weekdays – First shift: MON-THU 5:00 am to 3:30 pm
- Weekdays – Second shift: MON-THU 3:00 am TO 1:30 pm
- Weekend: FRI-SUN 5:30 am to 4:00 pm
- REQUIRED EXPERIENCE: The client requires 5 years of experience with ADS machines. (We know this is difficult so we are looking for candidates with solid knowledge of CNC Siemens 840 D sl and PLC programming with Siemens Tia Portal)
- OTHERS:
- We would like that the candidate already resides in Palmdale or nearby areas.
- Work location: Palmdale (California) / Aeronautical Industry
- We would like the candidate to join us as soon as possible.
- Training will be provided during the first year on the job.